Support

We answer within one business day. There is no phone line and no chat widget — one person reads that inbox and answers it properly, which is the honest description of support at this size.

Email adminops@tryprofitroot.com

Before you write

Your figures do not match Shopify admin.

Check the period first: the board states the month it is reporting. If a sync covered less history than you expected, the boundary chip on Sources says how many days it covered and why.

A margin layer says it is gated.

That is the product working. A gated layer names the file that unlocks it — add that source on Sources and the layer computes. Nothing is estimated to fill the gap.

A sync failed.

The message names the cause and a next step. Send us that message rather than "the sync broke" and we can usually answer in one reply.

Some orders could not be read.

The sync reports how many and why. Those orders are excluded from the totals rather than silently included, so your figures still tie on the orders that were read.

Your data

CSV uploads are parsed in your browser. Shopify orders you sync are stored on our servers.

Disconnecting your store deletes the order data we hold for it. Uninstalling ProfitRoot from your Shopify admin has the same effect. You do not have to email us to have it removed, though you are welcome to check that it is gone.

Full detail: your data and privacy.

What we cannot help with

We cannot advise on your accounting treatment or tax position. ProfitRoot reconciles what your files say; what to do about it is between you and your accountant.

Guides

Help is the task-oriented reference — how to export, what each source unlocks, what a status means. Methodology is why we verify rather than estimate, and known limitations is what ProfitRoot cannot do yet.