Tie-Out › Why the numbers differ
Your profit app’s Net Sales is higher than Shopify’s? Check shipping.
Shopify’s Net Sales leaves out the shipping you charged. Some profit apps add it back, so their Net Sales reads higher by about your shipping for the period. Here it is on a real store.
| Shopify Net Sales | $123.00 |
| A popular profit app, Net sales | $129 |
| Shipping it included | $5.95 |
| Shopify plus that shipping | $128.95 |
Read 8 Oct 2026 on the app’s income statement. The app prints whole dollars. One small store: this shows the cause, not how often it happens.
What the app says about it
“Includes: Sales Tax and Shipping Revenue. Subtracts: Refunds and Discount Codes.”
Lifetimely’s help article “Lifetimely vs. Amazon Reporting”, on its “Total Sales” (help.useamp.com), read 26 Oct 2026. The article describes the line Lifetimely calls Total Sales; the income statement we read labels its figure Net sales. An earlier help page read on 17 Oct 2026 defined Net Sales with shipping added back; that page no longer resolves, so it is not quoted.
How to check your own store
- In Shopify, open Analytics, then Reports, then Net sales, for one month.
- In your profit app, read its Net Sales for the same month.
- Read the shipping you charged that month. If the gap is close to it, this is the cause.
No install, nothing kept. Then see ProfitRoot print Shopify’s figure beside its own, with the difference and its cause.
Other causes we have measured: Off after a refund? Check the date it books to · Differ by a day? Check the timezone cut-off
Install ProfitRoot on the Shopify App Store. One store is a small sample: this page shows a cause, not how often it happens.